Bayview is a Tampa based company that specializes in assisting people with paying their mortgages. The company needed a fresh interface that maximized ease of use while utilizing minimal assets to acheive the goal. I served as Art Director for this project at MCD Partners.
Since the goal of Bayview's redesign was to make it easy to pay your mortgage, the homepage redesign was designed in such a way that it felt like a means of being productive rather than selling a product to visitors. There is still a section dedicated to summarizing the brand, but overall the homepage provides easy avenues to make your payment or get assistance. Most importantly, the design is spread out so as not to feel intimidating.
Although there are many accepted methods of payment customers can use to make payments to Bayview, one of our goals was to push heavily the online payment feature. Therefore, the two online payments are front and center on the payment page. Customers are free to make one payment, or set up recurring payments, without hassle.
Should a customer need assistance, we constructed a full resource center where they can get access to financial assistance, contacts, documents, or any additional information about how best to approach their unique situation.
For customers that have an account, the design is intended to clearly communicate to them all possible information about their payment standing on their mortgage. The timeline is intended to be encouraging, letting customers know they've made their payments while also motivating them to continue this path. However, the timeline is easily configured to also communicate if a user is behind, but still trying to be supportive and assisting.
Customers also have a dashboard that cleanly summarizes everything about their account without feeling cluttered. Users can see their upcoming payments, make new payments, or adjust their communication levels easily. There's also space for web targetting to help draw potential customers that want to go paperless or set up an automatic payment plan.
Since communication is key with long term investments like a mortgage, we also redesigned the company's message center. Customers can clearly see which messages are new or read, which messages have important documents attached, and are free to keep or delete any message they receive.
Since one of the challenges of the design was working without photography, it was important that Bayview's visual language be engaging. Icons are vibrant and sleek, and User Interface elements are clear and communicative. Additionally, we punched up their corporate blue color and introduced new shades to feel more inviting. In additon, the entire interface was designed with Accessibility in mind.
Creative DirectorIsaac Lee
Design DirectorTom Simpson Diana Ibrahim
User ExperienceJoel Albert
Lead, TechnologyRyan Burst Shane Rand